Read More Posts from TMG Staff Members

Here’s What Hoteliers Need to Know About TripAdvisor’s New Travel Safe Tool

When states began hesitantly reopening for business, local travelers started to book hotels for small, weekend getaways. The conversation between hoteliers shifted from what to do about their staff and their property to the ways they can better protect their incoming...

The 5-Star Experience in the Age of COVID-19

The 5-star hotel experience in the age of COVID-19 could look very different from what both guests and hoteliers are used to. Sometimes referred to as the “new normal,” hoteliers need to be ready to evolve and adapt their hotel stay experience and set the right...

How to Respond to Negative Reviews About Cleanliness

In the wake of the coronavirus, travelers are more discerning with cleanliness practices of all businesses, but hotels especially have come under watchful eyes. Guests may avoid discussing their concerns with you, taking their frustrations to online reviews. Writing a...

COVID-19 Roadmap to Recovery: Gaining a Competitive Advantage [Webinar]

Although the road seems long, every day that passes is one day closer to recovery and a promised “new normal.” As restrictions across the country begin to ease, we will see an appetite for travel that the industry has not experienced in a very long time. So how do we...

52 – Building Traveler Confidence for COVID Recovery

In this episode of the Suite Spot, we turn our attention to COVID-19 hotel industry recovery and what hoteliers can do to build traveler confidence. Host Ryan Embree is joined remotely by Travel Media Group’s Director of Marketing, Anne Sandoval, to share best...