Webinars

Negative Reviews 101: How to Respond & Resolve

by | June 25, 2019 | Webinars | 0 comments

Responding to negative reviews online is difficult. What should you say? What should you not say? Should you even respond? With the impact and importance of review response growing, it is hard to know how negative reviews should be handled. In this webinar, we offer a crash course on how to properly respond to negative […]

The Modern Traveler’s Journey to Booking

by | May 28, 2019 | Webinars | 1 comment

 With more booking options than ever, the modern day traveler’s booking journey has transformed immensely over the last decade. Consumers are more savvy and calculated when searching for lodging options online and know how to leverage the data across all platforms to make the best booking decision possible. 76% of U.S. travelers say that […]

Your Vanity Hotel Website: The Ultimate Direct Booking Channel

by | April 24, 2019 | Webinars | 0 comments

 Competition is looming for hotels with the rise of other hospitality sites like Airbnb and VRBO. While those sites have increased in popularity, we’re going to show you how to direct travelers right to your hotel’s booking engine. The ultimate goal of a hotelier is to get as many direct, commission-free bookings as possible. […]

Call Out Culture

by | March 29, 2019 | Webinars | 0 comments

 Travelers are not shy about calling out hotels online by name, and it’s important to make a plan before a complaint becomes a crisis. Evolution of Traveler Feedback Nowadays, when one thinks about traveler feedback, they immediately think of TripAdvisor. However, TripAdvisor wasn’t where the birth of travel feedback occurred. It dates all the […]

Level Up Your Hotel’s Social Media

by | February 20, 2019 | Webinars | 0 comments

Just as the hotel industry has evolved over the last decade, so has social media. Yet, some hoteliers still utilize their social platforms as they always have. It is time to level up your hotel’s social media profiles and leverage them to engage more travelers than ever before. We understand that adapting to social media […]

How Your Reputation Paints a Picture

by | February 7, 2019 | Webinars | 0 comments

 Every public review online paints a picture of your hotel in the eyes of prospective travelers. But how do you make sure it is the image that you want your customers to see? In this webinar we will reveal what travelers really see when researching your hotel online and how to make sure your […]

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