Cut the Copy/Paste Response: Writing Unique Responses to Online Reviews

by | December 26, 2019 | Webinars | 0 comments

 “Thank you for your feedback and we hope to see you again.” It’s the most commonly used review response in the history of the industry, but is it enough? Travelers and brands alike are expecting more and more from hoteliers when it comes to online review responses. Making review responses more personalized can really […]

Guest Sentiments Exactly: How Reviews Can Improve Your Property

by | November 25, 2019 | Webinars | 0 comments

 With travelers posting a record number of reviews online, it’s sometimes difficult for hoteliers to decipher the big picture. How do guests truly feel about your property? How can you filter through hundreds of traveler reviews and uncover the important feedback that you need to make critical decisions at your property? We will share […]

Know Your Guest: Discover Your Hotel’s Revenue Opportunity

by | November 6, 2019 | Webinars | 0 comments

Business, leisure, walk-in, extended stay: today’s travelers can fall under many different categories. But how do you determine what type of traveler fits your hotel’s needs? We’ll explore how understanding your current occupancy demographics can uncover untapped revenue potential. Discover who is staying at your hotel and more importantly, who isn’t.

White Paper Download: Social Media – Your Hotel’s Marketing Super Power

by | September 11, 2019 | Webinars, White Papers | 0 comments

Every hotel staff is made up of specialists. Housekeeping, maintenance, front desk, and GM employees each play a unique role to make your hotel operate successfully. The same is true when it comes to social media. Each social network plays a different role in the overall success of your hotel marketing strategy. Just like at […]

Negative Reviews 101: How to Respond & Resolve

by | June 25, 2019 | Webinars | 0 comments

Responding to negative reviews online is difficult. What should you say? What should you not say? Should you even respond? With the impact and importance of review response growing, it is hard to know how negative reviews should be handled. In this webinar, we offer a crash course on how to properly respond to negative […]

The Modern Traveler’s Journey to Booking

by | May 28, 2019 | Webinars | 1 comment

 With more booking options than ever, the modern day traveler’s booking journey has transformed immensely over the last decade. Consumers are more savvy and calculated when searching for lodging options online and know how to leverage the data across all platforms to make the best booking decision possible. 76% of U.S. travelers say that […]

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