When we first started working with TMG, we had only used them for listing discount hotel coupons in their catalog. However, once we started using them for Listing Management, Reputation Management, Social Media presence, and their Web design, we wished we had worked with them on all of these things earlier!
Their customer support has been very accessible and helpful at every turn, as well as being flexible to meet the specific needs of our business. Utilizing the tools they offer has helped us to grow our business through a more effective social media presence; as well as being able to respond to reviews from multiple sites through a user-friendly central dashboard.
The Reputation Management has been invaluable in reaching and maintaining high rankings across different platforms, such as TripAdvisor, which is all too important in this highly competitive market where guests decisions weigh heavily on a properties ranking and their reputation. With the help of their website designers, our website has been improved and updated drastically, and is much easier for prospective guests to navigate, thus enhancing our property and our business.
We highly recommend working with the TMG team; they really are a total package in terms of the services, and their quality, that they offer to businesses in the travel and hospitality industry.David LongAmerica's Best Value Inn & Suites, Lake George, NY
Travel Media provides prompt, professional and personal replies to nearly all sources of guest comments. This service makes reputation management a breeze and saves lots of staff time. Our Reputation Analyst has absolutely become in tune with our hospitality culture, and never fails to provide outstanding service and responses. I highly recommend this service.Wade MichaelQuality Suites Royale Parc Suites
Our hotel has been working with the Respond & Resolve solution since they started the program. As the director of sales, I highly recommend this program for any hotel. We have seen our rating steadily increase through trip advisor and helps to save me hours of work. I’ve worked with Travel Media for a few years and they have helped me build the reputation of my hotel. Nothing compares to the personal touch TMG provides!Director of SalesComfort Suites
Travel Media has provided a platform to share with the travel world the success we’ve achieved at our property. The power of positive reviews has been the biggest reason that we’ve been able to double our revenue in less than 5 years. If you have a property that’s doing most everything right but can’t fill your rooms I highly recommend this program. It’s simple to integrate into your daily operation and the results are phenomenal! The ROI is the best I’ve seen in 25 years with everything else a distant second.Marco GasteloKings Inn San Diego
I have been using Travel Media for about 9 or 10 years, every property I have managed has increased sales every year. Travel Media offers so much more besides getting your motel or hotel out in the Travel Coupon Guide. They’ll help guide you on how to get your reputation out there. I highly recommend them to all the owners that I have worked for.Kerry Crocker, GMWillow Tree Inn & RV Park
Travel Media has been a wonderful find for Croc’s Casino Resort. They brought a lot of focus to the marketing dept. On Trip Advisor we have gone from #7 to #5 in our town in 20 days!!!! They clearly had some expertise we were lacking. I feel like the TMG is an extension of our marketing dept. They have gone above and beyond to help us in many different areas. When they felt we weren’t making as much progress as possible they reached out to our entire staff to make it happen. They have been very generous with training and retraining when necessary. I feel like they are determined to make us successful. I am very grateful for Travel Media Group and would highly recommend making them a part of your team.Jennifer HascallCroc's Casino Resort
We receive reviews from guests that are posted on various websites. We are able to review what the customer is experiencing, give positive feedback to our staff or correct situations that may be less than our expectations. We know our managers see them because we forward them. In addition, TMG places stimulating posts on our FB page. We’ve grown our “likes” and guest involvement by these posts. It’s like having our own internet marketing company. Good partnership!Deborah Harrell, VP Sales & MarketingDays Inn Natchez
The Social Media Department, especially Andrew, has been a tremendous help on getting us in a place where we are confident with our information we are putting out online. We have seen a positive reaction to our input so far and we have increased our online presence, thanks to the Travel Media staff. Our team really enjoys receiving the consumer reviews that Travel Media Group sends over to us, but also our Facebook is getting much more presence in a short amount of time than what we expected, and that is due to the Social Media Staff staying on top of our account and keeping us informed on the progress. I would highly recommend Travel Media to company that is needing assistance with their account.Angie TuckerHampton Inn & Suites Mulvane
The entire Social Team at Travel Media Group has been extremely efficient and responsive to any and all of our needs. The support , ideas and suggestions have been very welcome and have been proving to show results. If any one is looking for a team that really understands a Social Media program I would highly recommend the team at Travel Media Group.Jim Mikolajczak, VP Sales & OperationsBest Western Plus Milwaukee Airport, Super 8 Milwaukee Airport, Quality Inn Milwaukee / Brookfield
Your company has been very professional in all aspects. Your employees are very responsive, friendly and most importantly genuine. Joe was our first contact and he has been excellent. I have worked the most with Nali. Your company is fortunate to have her. She has done a fantastic job guiding me through the creation of our website and the booking engine. It continues to be a pleasure working with your group thanks to her.Ron Barlow, GMAnchorage Inn
The staff, Kristeena in particular is simply amazing. She is very knowledgeable, yet she explains all operations so well so that you can understand it. She has been working with me for several months, and she always has taken the time to reach out to us to make sure we are on the right track and getting full use of all of the benefits provided. She even came in work early to train one of my staff. This girl must be a very good scheduler, and manages her time well. She is also very persistent, and I truly appreciate that since in the hotel industry, things pop up daily. She has taken her time with us, and has always been very friendly and helpful! She is definitely a major asset to the company!Sarah Bray, GMQuality Inn & Suites, Knoxville
Travel Media Group team has worked on Hotel Melon Cordele website content development to increase the overall top line revenues for the hotel, so far the results have been positive. It was a pleasure to work with Ms. Nalini. She is always willing to listen and make changes to website content accordingly.Sonny MehtaHotel Melon
The best way to begin explaining how much Travel Media Group has assisted our hotel is … amazing patience and expertise. Nalini is a great very patient person to work with. She listened well and was always there to answer any questions and help us get through the change over of our website. They did an amazing job (Travel Media Group Team) in assisting Vacationland Inn in getting into the social media and reputation managment for the hotel. I recommend these services to any hotel that wants to spend more time with direct customer service and let Travel Media group spend the time in getting our hotel out there on the world wide web. Travel Media Group offers an all inclusive package that includes website building, social media marketing, web based coupons, print coupons distributed throughout the East Coast and customer service that is outstanding. I could not have be as successful in the marketing at Vacationland Inn without them on our side. Also, key note they are very affordable. Thank you to the whole team at Travel Media Group. We appreciate you very much.Leeanne Hewey, GMVacationland Inn & Conference Center
Travel Media Group has definitely met our needs with regard to setting up and maintaining our interactive website. We now have the ability to take reservations through our website in conjunction with all of the other online travel agencies. Any changes or updates to our website are handled in a timely manner. They are an ideal company to promote the growth of our small business.Dirk SmithValue Inn Motels, Oak Creek & Kenosha, WI
Reputation Management has helped me out tremendously! If it was not for Reputation Management, I would still be at the bottom of the list in hotel reputation. Reputation Management has helped improve my hotel reputation and has increased my business. On TripAdvisor my city rankings used to be in the 90’s and now my property is in the 20’s in less than a year. Customers who would have never considered staying at my hotel are now booking online and calling me directly to book. Today everyone is reading online reviews before they decide whether they are going to make that booking. Thank you Reputation Management for improving my online reputation.Mitesh PatelGeneral Manager, San Jose, CA
I would like to thank Travel Media Group for the great job they are doing to help my revenue. Introducing us to the new digital technology that Travel Media Group is offering now and just making sure in general that we are getting the most out of their programs and technology.Deena KhatriAmerica's Best Value Inn, Barstow, CA
We started using Travel Media Group to support our online social media accounts about 3 months ago. We have already seen an increase in likes and follows on Facebook, and people are more engaged than ever! Our hotel is looking forward to a continued partnership with TMG!Chrystie BarkerDoubleTree by Hilton Rochester
It makes me smile every time someone comes into the hotel lobby, asks what our rate is, and then whips out the coupon book from their pocket/purse and asks if we are still accepting the coupons that they found on the road a few miles back. The smile that I get back from the customer is priceless as they can immediately see just how much money that they saved by simply picking up a book. As for us in this very competitive market, we just picked up another customer that we did not have in the past. We also tell them to hold on to their coupon, as we will honor the same deal when/if they return to the area. The return on investment is definitely there and after all, that’s what it is all about.Tom CleaverGeneral Manager, Ramada Edgewood Hotel
I have been working with Travel Media Group for approximately 3 years . I have been very happy with the results I have received. I have worked with the same rep for the whole time I have been with Travel Media Group and she has been very courteous and knowledgeable about the product. My rep always contacts me with any new programs or idea that might be profitable for us. I look forward to this profitable arrangement for many years to come. I can highly recommend Travel Media Group and my rep with the utmost confidence.Chris HertHert Four, Inc.
I have been using TMG for my hotels for over 25 years. Coupons are a great way to fill empty rooms at a lower rate. I have found that most guest using the coupon only found my hotel through the book or web site, and would not have stayed otherwise. I have always found the return on investment with the coupons is higher than most forms of advertising. They are also very easy to track, so the return is very quantifiable.Mike WinbergChoice Hotel Owner