Enterprise Solutions for Hotels
Our solutions and technology are built to grow with our hotel partners. Save time and enjoy the peace of mind of knowing that your hotels are performing well online. We can help you implement new brand standards for negative review responses or provide a system for resolving guest concerns at the property level.
Multi-property groups need a unique solution to pave the path to success for each one of their hotels. Our proven enterprise marketing solutions work for hotel groups, brands, and property management companies.
Give Your Properties the Tools for Success
Whether you have 5 or 5,000 hotels, our scalable solutions will work for you. TMG services help individual hotels achieve their revenue goals while empowering managers and brands with high-level tools and analytics. We’ll work closely with your company to ensure that brand and management company standards are followed so that the online experience for guests is seamless. If you need a partner that provides accountability, transparency, and performance, choose Travel Media Group.
Brand-Wide Review Responses
Help every hotel in your brand respond to important reviews in a timely and appropriate manner. Our Respond & Resolve™ program provides personalized responses on every major review platform, including OTAs. Get actionable insights for your portfolio with brand-wide sentiment analysis reporting. Mandated plans can even provide a new revenue stream for your brand.
Guest Relations Ticketing System
Resolve guest concerns quickly and efficiently with a new guest relations ticketing system. Inbound messages from your guests receive an immediate, custom response. Then, property-level contacts can work with the guest directly through our system to implement a solution. With our escalating ticketing system, every guest issue will be handled professionally.
Build a Custom Solution
If you’re looking to create a new program for your brand or management group, we can help.
Fill out the form to learn more about what we can do for you.
Data and Technology Partnerships
Our technological innovation and in-house development sets Travel Media Group apart as a leader in the hospitality industry. The review and social media data fields and management tools that we built power our solutions. We can integrate advanced reporting into your PMS system and provide white label versions of our solutions.
We partner with hospitality technology service providers and can work with you to provide custom solutions, including:
White Label Marketing Solutions
Advanced Analytics and Reporting
Review & Social Media API Availability