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For over 30 years, Travel Media Group has been an industry-leading provider of hotel marketing and advertising services to hospitality professionals across the country. Read our hotel marketing blog to stay up to date on social media trends, online review response tips, the newest research on search and SEO, and much more.
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The Travel Media Group digital solution has hit the monumental milestone of responding to over 2 million online guest reviews for our hotel partners. To commemorate such a major achievement, Chief Technology Officer, Jason Lee, and Director of Product – Respond & Resolve™, Jackie Avery, join the Suite Spot to discuss this accolade, what it […]
Travel Media Group is pleased to announce that they have responded to an impressive TWO MILLION guest reviews with their industry-leading Respond & Resolve™ review response solution for hotels. This significant achievement underscores the company’s commitment to supporting hotel partners with timely, genuine, and professional guest communication. About Respond & Resolve™ Respond & Resolve™ is […]
Is all AI created equal? That is the big question to answer. You may be receiving pressure from higher-ups with questions like, “Are we implementing AI into the guest experience to make our hotel operations more efficient?” In this blog, we will discuss four questions to ask when considering using AI to respond to your […]
On this special episode of the Suite Spot, Managing Director at Green Key Global, Anick Levesque, shares insight on several new programs and initiatives that hoteliers can leverage to bolster their sustainability efforts across their portfolios to make a significant impact on the environment. This episode emphasizes eco-friendly implementation to clarify how seamless the integration […]
In the latest Suite Spot: Spotlight series episode, we travel to Atlanta, Georgia, to showcase the one-of-a-kind, AAA Four Diamond Hilton hotel – The Signia by Hilton Atlanta! Director of Sales at the property, Julia Austin, sits down with the Suite Spot to give travelers a keen look at why this newly built hotel not […]
In this episode, Alexi Khajavi, President of Hospitality, Travel & Wellness at Questex, joins the Suite Spot to give listeners a preview of the upcoming NYU IHIF 2025 event taking place in New York City on June 1-June 3, 2025. This industry event is one of the most elite hospitality investment forums in the world, […]
Tune in to the latest Suite Spot episode featuring TMG’s very own Chief Technology Officer, Jason Lee, as he gives listeners the latest update on our newest innovation, SMART Response powered by TMG AI. Hear about the development, successes, and challenges of building a guest review response solution with the ingenuity of artificial intelligence. Ryan […]
Suite Spot host, Ryan Embree, breaks down the key takeaways from the 2025 Hunter Hotel Investment Conference, which took place in Atlanta, Georgia, from March 17-19. This prestigious annual industry event provided valuable insights, numerous panels, and notable speakers from all across the hotel industry. Learn what critical factors are shaping hospitality in 2025 and […]
Tune in to the inaugural installment of the Suite Spot: Road Trip series! In this episode the Suite Spot takes a drive to SpringHill Suites Jacksonville Beach Oceanfront to meet with Area General Manager, Alex Reitter, and Area Director of Marketing & Sales, Samantha Pritchard. Alex and Samantha give viewers an inside look at the […]
The winter season always keeps hoteliers on their toes, and this year was no exception. Despite the chilly temperatures outside, guest sentiment on online review sites continued to heat up, as reflected in this year’s Winter Guest Sentiment Report. The winter season of 2024-25 revealed insightful guest sentiment trends as travelers continued booking stays and […]
Tune in to this quarterly episode to hear from Chirag Shah of the American Hotel & Lodging Association to get the state of the hospitality industry. As EVP, Federal and Political Affairs & Counsel, Chirag, gives immense insight into challenges, patterns, and trends impacting the hotel industry and how the AHLA is helping hoteliers overcome […]
In today’s hospitality world, there is a trend and concentration on food & beverage among travelers. Brands and management groups are beginning to include F&B and focus on its importance. In a conversation with Paul Coury of Coury Hospitality on the Suite Spot, he talked about how hotels used to be places where people would […]
A familiar face returns to the Suite Spot in this special episode. Richard Alberigo, CEO & President of Alberigo Hotel Management, joins the podcast to discuss what his hotel management group has been up to over the last couple of years, how the hospitality industry is rapidly evolving with AI technology, new guest preferences, and […]
In the world of guest satisfaction, words carry immense power. Every guest review, no matter if it’s glowing with praise or filled with constructive criticism, is an opportunity for hotels to communicate their love language: thoughtful, personalized responses that show guests they are valued. Just like in any meaningful relationship, communication is key to fostering […]
Sarah Moss, Chief of Staff at Hunter Hotel Advisors, joins the Suite Spot to discuss the upcoming 36th annual Hunter Hotel Investment Conference and give hoteliers a look at what they can look forward to from the event. Tune in to this episode to learn more about the live sessions, panels, notable speakers, and on-site […]
In this episode of the Suite Spot, we welcome Micajah Sturdivant, CEO of MMI Hospitality, as the newest addition to the TMG Hospitality Trailblazers series. With a background in hospitality and hotel management spanning generations in his family, Micajah gives audiences a unique take on how hospitality has evolved over the decades and how MMI […]
Suite Spot host, Ryan Embree, and Travel Media Group Director of Product – Respond and Resolve™, Jackie Avery, break down the top 5 guest sentiment tags of 2024 and give explain what insights these tags hold for hoteliers. Tune in to the first episode of 2025 and learn how to leverage this data for your […]
Catch the 2024 TMG Year in Review episode with Travel Media Group President, Dana Singer as she joins the Suite Spot to discuss all the milestones and monumental achievements this past year and what hoteliers can expect from TMG in 2025. Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using […]
As the year ends, hotels must reflect on their online presence and reputation. A well-executed audit can reveal what guests love about your property, where there’s room for improvement, and how to use social media to enhance your online reputation further. This is not just a yearly housekeeping task; it’s an important opportunity to fine-tune […]
The fall season was ripe, with high volumes of guest review feedback across review websites throughout September, October, and November. Travelers took to these platforms to share their hotel stay experiences during the change of seasons, and these reviews contain incredible insights and data for hoteliers. Guest sentiment data analysis continues to help highlight key […]
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