Get the Ultimate Guest Feedback Management System
Experience the Power of TMG OneView
The days of logging into multiple websites, sharing passwords, and missing posts are behind you. Save time and manage all of your online content more effectively with TMG Oneview. This easy-to-use platform syncs all of your reviews, posts, and messages into one place so you can respond, interact, and engage online. Take control of your hotel’s reputation and never miss a thing.
Read all of your hotel reviews from TripAdvisor, OTAs, and more in one feed.
Respond to hotel reviews from any website in the TMG OneView platform.
User-Generated Content Platform
Be the first to know when someone makes a post about your hotel online.
Access your TMG OneView platform anytime, anywhere, and on any device.
Get text and email notifications every time you receive a new review, post, or message.
Assign tasks such as review responses to team members and set reminders.
Stay Connected Wherever You Go
Get notifications and manage guest engagement from any device. Respond to reviews, schedule reminders, and assign tasks to your team all from your phone.
Manage Online Content Like Reviews & Social Media in One Platform
Consumers today expect that companies will engage with content that they post online. User-generated content is anything posted online about your hotel: reviews, Facebook check-ins, and Tweets mentioning your hotel, to name a few.
We know that hotels face a unique set of difficulties when it comes to managing user-generated content. First, UGC is posted on a variety of OTA websites with unique logins and dashboards to learn to navigate. Then, review websites like TripAdvisor and social media accounts make guest feedback more visible to potential guests. Plus, if you want to designate people at the property to respond, you have to give out your login information, providing power to a lot of people. Added pressure from brands and guests also require hoteliers to respond in a timely manner.
These challenges are on top of the other day-to-day responsibilities hoteliers face. You can’t afford to be stuck behind a computer all day instead of being present at your property. How can hoteliers handle the influx of guest feedback being posted online every day?
Get Our Guest Feedback Management System
TMG OneView is hospitality’s first content management system. This innovative platform was built specifically to meet the unique needs of hoteliers. Log in once to:
- Respond to every hotel review
- Engage with guests on social media
- Access the platform using your phone from anywhere
- Set up team members and assign tasks to them
- Keep your login information safe and secure
- Schedule reminders and get notifications
Never Miss a Guest Interaction
TMG OneView makes it easier than ever for your employees to interact with your guests. Assign Facebook comments to your Front Desk Agent while your Director of Sales handles OTA reviews! Meanwhile, you’ll have access to it all.
Sync live reviews from OTA websites & TripAdvisor
Connect to major social networks like Facebook & Twitter
Respond to reviews, social comments, and direct messages
Assign review responses and posts to employees
Frequently Asked Questions
How long is the TMG OneView free trial?
Your free trial will run for 60 days. In that time, you’ll have access to all the features of the TMG OneView platform. At the end of your trial, your TMG OneView service will automatically end.
Is a credit card required to sign up?
No. There is no credit card required for the risk-free TMG OneView trial.
Do I have to be a hotelier to sign up?
Yes. All accounts must be associated with a hotel to use the platform.
Are my credentials required? Are they shared?
No, you won’t need to share your log-in credentials to your review/social media websites with us. We will provide all the publicly posted reviews to your TMG OneView feed to manage automatically. When you respond, you’ll be sent to the review website directly to post your response. To connect your social media accounts, you’ll authorize TMG OneView from within your social network, so we’ll never receive your username or password.
How many users can I add?
Up to 5 users can be associated with each property.
What if I have more than one hotel?
We’re happy to help! Sign up with one property and contact us to connect your other properties.
How many review websites can I connect?
TMG OneView provides unlimited connections for each account.
Can I submit feedback?
Please do! We’re grateful to our early adopters for letting us know about your experience. We value your feedback. Contact us to let us know what you think.
Is a demo available?
How much does TMG OneView cost?
After your 60-day free trial, TMG OneView is $65 per month. TMG OneView is included for free to Travel Media Group customers with other digital services.
When will more features be released?
Behind-the-scenes improvements and new features are being added every day. You’ll receive a notification when big updates are made to the dashboard.
Try Our Guest Feedback Management System
Take control of your hotel reviews and other user-generated content online. Try TMG OneView for free for 60 days – no credit card required.