Hospitality Marketing WebinarsProviding Free Hotelier Education Every Month
Take your hotel marketing strategy to the next level by watching one of our educational hotel marketing webinars. In these webinars, we take a deep dive into how travelers are searching for hotels and how you can get found in the marketplace. Learn actionable tips to increase revenue and capitalize on digital marketing trends. Sign up for our next webinar or view a recording of previous hotel marketing webinars here.
Dos & Don’ts of Responding to Guests on Social Media
Tuesday, August 31 | 2 pm ET, 11 am PT
As a result of the pandemic, more and more travelers are making their booking decisions online. One channel guests use to help make their decisions is social media – and before they book a stay at your hotel, they may reach out directly with questions. What are the best ways to respond to these messages? What should you avoid doing when responding?
In this webinar, we outline all the Dos and Don’ts when addressing guests on social media, regardless of whether they have concerns or praise. We will discuss when guests may reach out and how to handle each situation. Additionally, we’ll cover how strategies like social listening help build responses that will leave guests confident and eager to book with your hotel.