Respond & ResolveProfessional responses to your hotel reviews
Save time by letting us write the responses for you
Gain insights with advanced sentiment analysis
Read & approve each response or set auto-approval criteria
Focus on your property, not on your computer
Which websites do you respond to reviews on?
We respond to reviews on TripAdvisor, Google My Business, Facebook, Booking.com, Hotels.com, Expedia, Orbitz, Yelp, and Travelocity. We also partner with some hotel brands to respond to brand website feedback and are always working to include more platforms.
How quickly do you respond to reviews?
Who is writing the responses?
Are the responses unique?
What is the price of the review response service?
Pricing is based on the number of reviews your hotel typically receives, so the cost varies by property. We offer unlimited review responses to respond to all public reviews. Or, hoteliers can customize their package by star rating or review website. Review response plans begin at $325/month.
How do we approve the review responses?
What is sentiment analysis?
Travel Media Group provides a sentiment report about 31 specific property topics. These 31 items include cleanliness, bathrooms, Wi-Fi, safety and more. The report shows the amount of positive, negative and neutral feedback on every feature of the property.
Sentiment Analysis will help you prioritize improvements on the property that will have the greatest impact on your review ratings.
Respond to All Your Reviews in One Feed with TMG OneView™
Be the first to know when a review is posted about your hotel online with TMG OneView™. Log on from a desktop, tablet, or mobile device to read reviews, provide feedback, and approve responses. You’ll never miss another review.