Reputation Management

Elevate Your Hotel’s Reputation Online

Proactively manage your hotel reputation with our smart solutions to earn more positive reviews and manage negative feedback. Plus, track your competitors to set goals and achieve results. Put a reputation strategy in place at your property to help more travelers choose your hotel. Improve occupancy and increase revenue by taking control of your reputation.

OneView feed on iPad showing recent reviews and social posts

Proactive Reputation Management

Simply hoping that happy guests will leave reviews is no longer enough. We help hotels get more reviews with better ratings through post-stay reputation engagement and strategic tracking.


  • Increase positive reviews with post-stay emails. 

  • Prompt unhappy guests to provide private feedback to gain insights for improvements.


  • Increase your ranking with better reviews and guest experience. 

  • Make improvements with insights from internal surveys.


  • Access reports to monitor performance and improvement.

  • Get email & text alerts so you never miss a new review.


  • Earn more reservations, and improve ADR by proactively managing your hotel reputation.

  • Set strategic goals and rank higher with our advanced competitor tracking.

When comparing two hotels at the same price, 60% of travelers will choose the hotel with a higher review score.

Take Control of Your Reputation

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    Increase positive reviews by sending post-stay emails

     Gain insights to make improvements with internal surveys

     Get email & text alerts so you never miss a new review

    Rank higher with competitor tracking and goal-setting

    Access reports to monitor performance and improvement

    Reputation Management Solution

    Get Results with Reputation Management


    of travelers say that reviews are important when deciding where to stay.


    of travelers would pay more for a hotel with a higher review score.


    of travelers usually or always reference TripAdvisor reviews when deciding where to stay.

    From Our Partners

    I was looking to partner with a company that could help increase our review ratings and volume of reviews, while also expanding our social media presence. I talked to a few different companies and was very happy I chose Travel Media Group. Our review scores have sky rocketed and we are getting more guest responses than ever before. We initially were ranked 14 out of 19 hotels in our market. Within 8 months we have reached the number 6 position. All of the positive feedback has directly impacted the most important thing, our bottom line. Please do yourself a favor and let Travel Media Group transform your guest feed back process, which will inevitably lead to increased revenues!

    Anup Narsi

    Quality Inn West Memphis

    Reputation Management Case Study

    Read about how we helped Croc’s Resort & Casino make quick improvements to their online reputation. They experienced a 2-spot TripAdvisor city rank increase in just 20 days and a 131% increase in Google reviews.

    Manage All Your Reviews in One Feed with TMG OneView®

    Every Reputation Management customer receives complimentary access to TMG OneView®, our guest feedback management system. Access all of your hotel reviews from popular review websites, OTAs, and social media anytime, anywhere, and from any device.

    Read reviews, write responses, and share to social media all from one place. Engage with guests and never miss another review with TMG OneView®.


    Let’s Get Started!

    Take charge of improving your reputation online. Complete the form below to request a demo of our reputation management solutions.

      We will contact you within 1 business day. By submitting this form you agree to our Privacy Policy.