Reputation Management

The Anatomy of a Review Response [White Paper Download]

by | July 19, 2021 | Reputation Management, Resources, White Papers | 0 comments

Receiving continuous feedback is instrumental to the way hotels understand the success of their operations. However, every piece of feedback requires a unique, timely response, and it can be difficult to know how to write a polished response every time. Understanding the anatomy of a good review response can help streamline the process for hoteliers, […]

Marketing Your Hotel Restaurant

by | June 28, 2021 | Reputation Management, Resources, Social Media | 0 comments

A hotel restaurant is a unique amenity – it’s convenient for guests who want to grab a meal before starting their day or for guests who want to sit and relax without worrying about driving to the hotel after the meal is over. However, marketing this unique experience to guests requires special attention to ensure […]

Guest Surveys for Advanced Guest Insights

by | June 15, 2021 | Reputation Management, Resources | 0 comments

To better understand what your guests want out of a visit to your hotel, you’ll need to understand two crucial factors. First, you’ll need to know what your ideal guest is like – what are their interests? Their booking habits? Their amenity preferences? Second, you’ll need to understand what your guest values. Travelers now tend […]

How to Respond to Guest Reviews: Avoiding Common Pitfalls

by | May 3, 2021 | Reputation Management, Resources | 0 comments

As more and more travelers pack up and plan trips, hotels will see a proportional rise in guest reviews. This can be equal parts exciting and nerve-wracking for hoteliers – you’ll want to respond quickly, but if the feedback isn’t quite what you were expecting, tensions may rise, and you’ll be all the more likely […]

Smart Strategies for Post-Stay Surveys

by | April 12, 2021 | Online Marketing, Reputation Management, Resources | 0 comments

From posting reviews on public-facing review sites to sharing their experiences via social media, guests are presented with countless ways to share their feedback online. There is another method of guest feedback collection that should not go overlooked by hoteliers: the guest feedback survey. What Are Post-Stay Surveys? At first glance, post-stay surveys may sound […]

Go Big, Don’t Stay Home: Attracting 2021 Travelers

by | March 8, 2021 | Online Marketing, Reputation Management, Social Media | 0 comments

Travelers are becoming more keen as they search for their new vacation destinations. Their eyes are on policies, safety precautions, and comfort as the world continues to balance recovery and safety in 2021. With this mindset at the forefront, we see new types of travelers emerging – some choose to fly solo, and others carefully […]

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