Hotel Marketing Resources
Our TMG response team is experts at responding to guest feedback because we are experts in hospitality. Before working with Travel Media Group, the industry’s leading premium reputation solution provider, we were standing behind front desks, and we were guests ourselves. We’ve seen every type of guest comment, and some of the biggest complaints stem […]
Guest reviews provide one of the clearest windows into what travelers truly care about. Beyond star and score ratings, sentiment data reveals the emotional drivers behind memorable stays and missed opportunities. Using data analyzed from more than 45 million guest sentiment mentions, Travel Media Group (TMG) identified the Top 5 Sentiment Tags of 2025, highlighting […]
Travel Media Group is pleased to announce that they have surpassed $1 million in social media ad spend invested on behalf of their hotel partners. As a trusted provider of exclusive hospitality marketing services, this achievement underscores the company’s ongoing commitment to helping hotels gain visibility, drive bookings, and remain competitive in a quickly evolving […]
Of the many TMG solutions, your Reputation Influence strategy (also known as our “post-stay survey”) is the hidden gem of TMG Reputation Management strategies. Designed to keep negative comments private and redirect positive feedback to public third-party sites, if used correctly, this solution is a game-changer for making a positive impact on your OTA scores. […]
The 2025 summer travel season delivered a surge of online reviews and guest feedback as hotels nationwide reached peak occupancy. This season’s travel demand brought valuable insights into guest experiences, helping hoteliers understand where they excel and where there’s an opportunity to transform neutral or negative feedback into positive outcomes. In our 2025 Summer Guest […]
Responding to guest reviews goes far beyond maintaining your hotel’s online reputation. It’s about solving some of the biggest challenges hoteliers face every day. Effective review response has a measurable impact on hotel success, from reducing stress and saving time to strengthening guest loyalty and attracting new business. In our latest white paper, we break […]