Resources

Improve the Guest Experience from Check-In to Check-Out

by | December 1, 2022 | Resources | 0 comments

People think a hotel visit begins when a guest walks to the front desk and officially checks in. They also believe that a hotel visit ends when you return to the front desk and check out. This may have been true in the past, but it is not anymore. The guest experience from check-in to […]

Fake Hotel Reviews Have Serious Consequences

by | November 21, 2022 | Resources | 0 comments

The unethical practice of receiving or even encouraging fake guest reviews comes with severe repercussions. Hoteliers understand that more positive reviews and overall higher ratings attract more bookings. You may have thought about doing the same for your hotel property but this is a big mistake. Take the advice provided here and ensure you stay […]

How To Prepare Your Hotel for Economic Uncertainty

by | November 15, 2022 | Resources | 0 comments

When industry experts forecast an unfavorable economic climate looming, it is normal for businesses in the hospitality industry to generate concern. When hearing this news, hoteliers often feel apprehensive and take many precautions at the property level. Management may decide to implement cost-saving measures to hedge against a predicted financial loss. This type of action […]

The Best Ways to Interact with Guests on Social Media

by | November 11, 2022 | Resources | 0 comments

Having a social media presence is common knowledge for hotels these days. However, what’s not common knowledge is how to connect with guests via social media platforms successfully. This challenge becomes even more difficult as new social media applications consistently emerge. Often, it can simply be too much to handle for hoteliers, and they seek […]

The Main 4 Objectives of Responding to Online Guest Reviews

by | November 3, 2022 | Resources | 0 comments

You may wonder why responding to online guest reviews is so important as a hotelier. Responding to guest reviews not only builds your online reputation but also does much more. Review response writing is an excellent exercise to practice. When you do it enough, the quality of your responses will improve before you know it. […]

The Scary Consequences of Ghosting Your Online Guest Reviews

by | October 28, 2022 | Resources | 0 comments

Halloween is not the only frightful thing happening this month. The repercussions of abandoning your online guest reviews are even more haunting. The hospitality industry is thriving and healthy, which means hoteliers can expect an ample supply of online guest reviews. This is no trick, and if you neglect your online guest reviews, there are […]

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