Resources

In November 2019, Instagram CEO, Adam Mosseri, announced a few changes coming to the popular social media app. The most controversial of the updates is that the company is going to start hiding the likes feature for some of its users in the United States. Instagram already started hiding likes in other countries such as […]

On this episode of Suite Spot, we have the distinct pleasure of welcoming special guest Mike Parent, Senior Vice President of Sales & Marketing at Coakley & Williams Hotel Management Company, to the podcast. Host Ryan Embree interviews Mike on the subject of multi-property hotel marketing as he shares a wealth of hospitality experience and […]

Local events present an important opportunity for hoteliers to capture increased bookings and walk-in traffic. It’s essential to capitalize on the higher-than-usual demand for lodging, particularly when a special event falls on a weekday or in the off-season. By implementing a strategy to attract more event attendees to your hotel, you can improve occupancy and […]

For many hoteliers, responding to hotel reviews can be draining emotionally, physically and logistically. While the toll of responding to reviews may tempt hoteliers to ignore them, appropriate responses to negative reviews can help grow your business. In this blog post, we’re going to discuss the challenges of responding to reviews and how to overcome […]

For hoteliers, there’s nothing more important than providing the best experiences for their guests. A positive guest experience can increase recommendations and create return-guests. With that said, we’re going to let you in on the top ways you can enhance guest service at your hotel. Smooth Check-in Process First impressions are powerful. Your front desk […]

There’s no doubt that the U.S. has some incredible hotels across the nation. In fact, some of them have incredible amenities that help them stand out above all other hotels. By providing a unique amenity or experience, you’ll benefit from long-term benefits of word-of-mouth referrals and social media exposure. In fact, 40% of users under […]