Resources

For hoteliers, there’s nothing more important than providing the best experiences for their guests. A positive guest experience can increase recommendations and create return-guests. With that said, we’re going to let you in on the top ways you can enhance guest service at your hotel. Smooth Check-in Process First impressions are powerful. Your front desk […]

There’s no doubt that the U.S. has some incredible hotels across the nation. In fact, some of them have incredible amenities that help them stand out above all other hotels. By providing a unique amenity or experience, you’ll benefit from long-term benefits of word-of-mouth referrals and social media exposure. In fact, 40% of users under […]

Hospitality associations are a great way for hoteliers to network and stay connected to industry influencers. Hospitality associations provide educational resources, conduct trade shows and events, and advocate on behalf of their members. If you don’t know anything about them, that’s OK! In this post, we share some of the top reasons why you will […]

Hospitality is defined by Dictionary.com as “the friendly reception and treatment of guests or strangers.”1 At Travel Media Group, we believe the true definition of hospitality is inclusive: “the friendly reception and treatment of guests regardless of sexual orientation, gender identity, race, ethnicity, age, disability, socioeconomic status or appearance.” This Pride Month, we think it’s […]

Google hotel reviews are an impactful force in today’s hospitality industry. In fact, in 2018, Google surpassed Booking.com as the site with the most number of hotel reviews. With over 30 million hotel reviews on Google, there are simply too many for hoteliers to ignore. Hoteliers must know how to maneuver Google reviews so that […]

When hoteliers hear “eco-friendly” or “sustainable,” they typically think “too expensive” or “too difficult.” In this post, we’re going to prove that wrong. In fact, there’s a good chance that eco-friendly products are more reasonable than you think. Plus, practicing sustainability can benefit your hotel and its guests, so there’s a lot to gain from […]