Resources
Hoteliers know the impactful role their online reputation plays in the traveler’s booking journey. However, many may not be aware of just how much their recent reviews can affect them in securing short-term occupancy. A lot has changed since the beginning of the pandemic and hoteliers need to understand these changes in order to avoid […]
Managing a hotel or group of hotels requires a lot of work and a ton of commitment. Hoteliers are stretched thin, especially with the labor shortage, trying to manage employees, boost their hotel ranking, and ensure guest satisfaction. However, you can’t let your reputation take a back seat, especially during times like this. That’s why […]
Over the course of the last year, COVID-19 not only impacted guests’ ability to travel but also their ability to attend many events such as weddings, family reunions, and even birthday parties. Losing out on such important moments and being unable to see loved ones has hit people hard in the past year. However, now […]
Keeping your guests happy and comfortable is always a top priority as a hotelier. Having nice amenities and clean accommodations are great, however, now more than ever, guests are looking for places that offer relaxation and wellness services as well. Catering to these trends will improve your guest experience and help drive guests to leave […]
Recently, the United States government announced plans to relax some travel restrictions on international visitors. Beginning in November, visitors from countries that have been prevented from entering since 2020 will be allowed to enter the country with proof of being fully vaccinated against COVID-19. This means that in the coming months, there will be an […]
The COVID-19 pandemic brought a lot of changes to the hospitality industry. From the ways we communicate with guests to the ways we manage hotels to even the ways we advertise online, we’ve had to adapt our approach in the era of the pandemic. One change that feels permanent is the digital concierge- but why? […]