Transforming Your Hotel Experience: Exceed New Guest Expectations [Webinar]

by | August 2, 2021 | Resources, Webinars | 0 comments

Hotel guest expectations have been steadily rising over the last decade. The increase has been fueled by the introduction of more online review sites and growth in traveler feedback. COVID-19 raised the bar even higher for hoteliers, completely transforming what travelers consider a five-star hotel experience. In this webinar, we will talk about what aspects […]

Trends in Next-Gen Travel Demand That Will Drive Recovery

by | July 26, 2021 | Resources | 0 comments

A study from Google found that the number of searches for the phrase “can I travel” went up by 800% over the last several weeks. Hotels have been feeling this surge in travel demand, with review amounts surpassing pre-pandemic levels among our hotel partners. These searches are coming from Next-Gen travelers – that means that […]

The Anatomy of a Review Response [White Paper Download]

by | July 19, 2021 | Reputation Management, Resources, White Papers | 0 comments

Receiving continuous feedback is instrumental to the way hotels understand the success of their operations. However, every piece of feedback requires a unique, timely response, and it can be difficult to know how to write a polished response every time. Understanding the anatomy of a good review response can help streamline the process for hoteliers, […]

Marketing Your Hotel Spa

by | July 12, 2021 | Online Marketing, Resources, Social Media | 0 comments

Your hotel’s spa is a valuable amenity to have – and an excellent opportunity to attract guests from a wide area. When determining how to best market this amenity to future travelers, there are a few critical pieces of advice that you’ll want to keep in mind. With these tips, you can make the most of […]

Why Guests Use Social Media DMs to Contact Hotels

by | July 6, 2021 | Resources, Social Media | 0 comments

It’s no secret that guests are using social media more and more in the wake of the pandemic. Social media is a simple way to digest mountains of information at breakneck speed; it’s also a place to spur future travel plans for many travelers. When questions come up during a guest’s search, they may be […]

Inspire Booking Confidence With Review Responses [Webinar]

by | July 2, 2021 | Resources, Webinars | 0 comments

Today’s post starts with a bit of backstory – although I am currently the Content Manager at Travel Media Group, though that is not where my journey began. A couple of years ago, I started on our Respond & Resolve™ team as a Response Analyst, working directly with our hotel partners on efficient and effective […]

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