Cassady Quintana, Author at Travel Media Group

Spring Guest Sentiment Report: 4th Edition

by Cassady Quintana | Jun 17, 2025 | Hotel Marketing Resources, Reputation Management for Hotels

As the spring season blossomed, so did guest feedback. This year’s Spring Guest Sentiment Report reveals the latest trends in traveler reviews, offering a fresh perspective on how guests experienced hotel stays during the season. Travelers are leaving detailed...

TMG Celebrates 2 Million Guest Reviews Responded To

by Cassady Quintana | May 14, 2025 | Hotel Marketing Resources, TMG Press Releases

Travel Media Group is pleased to announce that they have responded to an impressive TWO MILLION guest reviews with their industry-leading Respond & Resolve™ review response solution for hotels. This significant achievement underscores the company’s...

AI & Guest Review Response: Latest Developments [Webinar]

by Cassady Quintana | May 7, 2025 | Hotel Marketing Resources, Reputation Management for Hotels

Is all AI created equal? That is the big question to answer. You may be receiving pressure from higher-ups with questions like, “Are we implementing AI into the guest experience to make our hotel operations more efficient?” In this blog, we will discuss four questions...

Winter Guest Sentiment Report: 4th Edition

by Cassady Quintana | Mar 11, 2025 | Hotel Marketing Resources, Reputation Management for Hotels

The winter season always keeps hoteliers on their toes, and this year was no exception. Despite the chilly temperatures outside, guest sentiment on online review sites continued to heat up, as reflected in this year’s Winter Guest Sentiment Report. The winter season...

Managing Your Hotel’s Food & Beverage Online Reputation [Webinar]

by Cassady Quintana | Feb 28, 2025 | Hotel Marketing Resources

In today’s hospitality world, there is a trend and concentration on food & beverage among travelers. Brands and management groups are beginning to include F&B and focus on its importance. In a conversation with Paul Coury of Coury Hospitality on the Suite...