Receiving continuous feedback is instrumental to the way hotels understand the success of their operations. However, every piece of feedback requires a unique, timely response, and it can be difficult to know how to write a polished response every time. Understanding the anatomy of a good review response can help streamline the process for hoteliers, leaving them with a polished, professional message that will address any feedback left, no matter the source.

In this white paper, we discuss:

• Key tips for introductions
• Addressing concerns in reviews
• Using the “positive sandwich”
• Gaining insights from guest surveys

Travel Media Group’s Respond & Resolve™ solution is designed to handle the hard part for you – our team of writers drafts professional review responses to every public-facing review online. Included in the program is access to TMG OneView® and sentiment data, which allows hoteliers to sort and filter through feedback to find out exactly what guests are saying about their property online at-a-glance from any device. Reach out to us to get started with your professional review response solution.

 

Read the White Paper:

The Anatomy of a Review Response