Croc's Resort & CasinoHotel Receives 334% More Reviews than the Competition
Travel Media Group has helped Croc’s Resort & Casino make quick improvements to their online reputation in the past three months alone. Using strategic reputation solutions to influence positive traveler feedback and provide insightful review responses, Croc’s Resort & Casino has seen dramatic results, including: a 2-Spot TripAdvisor city rank increase in just 20 days, and a 131% increase in Google reviews.
Croc’s Resort & Casino is a full-service resort located in beautiful Jaco, Costa Rica. The luxury beachfront property offers amenities including three restaurants, the Cararra Spa & Wellness Center, a 5-star pool and a Las Vegas-style casino. While Croc’s Resort & Casino offers an exceptional experience for travelers to Costa Rica, the resort is located in a competitive beachfront market. With 81% of travelers typically referencing TripAdvisor when deciding where to stay, Croc’s Resort & Casino understood the importance of beating the competition and hoped to increase their city rank of 7/45 hotels in Jaco.
By beginning a reputation management program with Travel Media Group, the hotel was able to earn more positive reviews online and leverage guest feedback to improve guest experiences at the hotel. Using a combination of tactics including Reputation Tracking, Reputation Influence and Respond & Resolve, Croc’s saw immediate improvement. After submitting an average 33 guest emails daily to the Influence dashboard, the hotel saw impressive results on Google (131% more reviews) and TripAdvisor (86% more reviews). Plus, in a period of 30 days, Croc’s Resort & Casino received 334% more reviews than their top 3 competitors combined!
Through our Reputation Influence solution, Croc’s Resort & Casino received 334% more reviews than their top 3 competitors combined.
Increase in TripAdvisor Reviews
Increase in Google Reviews