Professional Responses to Your Hotel Reviews

Respond & Resolve™ is the premier industry-leading review response solution specifically engineered for hotels and hotel management companies.

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98%

of partners say Respond & Resolve™ has given them more time to complete other tasks on property

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81%

of partners feel TMG responding to their reviews has reduced the stress level in their position.

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98%

of participants feel TMG’s Respond & Resolve™ has had a positive impact on their business.

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96%

of participants say they would be likely to partner with Respond & Resolve™ again at another hotel

Trusted to Provide Review Response on Behalf of the World’s Most Elite Brands

Travel Media Group’s Respond & Resolve™ is the premier industry-leading review response solution specifically engineered for hotels and hotel management companies.

Manage your portfolio’s or hotel’s online guest reviews at scale and connect with future travelers through uniquely crafted online review responses. Our team of expert writers embodies your hotel’s voice and maintains brand standards while managing and interacting with all of your properties’ guest feedback.

Testimonials

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    PROFESSIONAL • CONSISTENT • TAILORED • TIMELY

    Testimonials

    “Investing in marketing through all consumer channels is crucial for hotels to tell their story effectively. Marketing dollars will be well-spent if the consumer is motivated by online confidence shared through influencers such as Trip Advisor and Google.

    Travel Media Group has been an excellent partner to our hotels. By responding to online commentary and thoughts, TMG’s response efforts show we genuinely care about our guests’ experiences. TMG’s Respond & Resolve™ enhances our online reputation and scoring to maintain and grow loyalty to our Hilton brands.”

    Regional Senior Director, Americas Sales Operations

    Hilton Worldwide

    Testimonials

    “Travel Media Group is wonderful to work with. It’s been great to partner with them on our online reviews, and I appreciate that the responses are always paired with proposed replies. I can trust Travel Media Group to understand our tone and voice and that they will escalate my most critical situations quickly.”

    Arizona Biltmore, LXR Hotels & Resorts

    Testimonials

    “Without exception, the response process with TMG is painless, efficient, and fast. Their team provides thoughtful responses and, ultimately, simplifies my daily operations. I approve every response and can make edits if needed. TMG makes sure every guest review gets the careful attention it deserves.”

    Doubletree Spokane City Center

    Experience the TMG Difference

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    Enterprise

    • Consistent and timely responses ensure every guest is heard
    • Establish traveler trust with uniquely crafted responses to each review topic
    • Elevate your brand with cohesive messaging
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    Portfolios

    • Review response strategy that compliments your hotels’ daily operations
    • Engage your hotel leadership with a response edit, approval, and rating process
    • Curated reporting and intuitive dashboards provide portfolio oversight
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    Hotels

    • Support your team with custom-tailored review responses on all public-facing review sites
    • Detailed sentiment analysis identifies strengths and opportunities
    • More time to focus on exceptional guest experiences
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    How Does Respond & Resolve™ Work?

    All About Review responses

    Which websites do you respond to reviews on?

    We respond to 100% of your reviews with content on Tripadvisor, Google My Business, Facebook, Booking.com, Hotels.com, Expedia, Orbitz, Yelp, OpenTable, Agoda, and Travelocity. We also partner with some hotel brands to respond to brand website feedback and are always working to include more platforms.

    How quickly do you respond to reviews?

    As soon as a review comes in, we begin to work on a response. Our responses are typically ready to publish within 24 hours from when we receive the review. Then, after responses are approved, our team will post them online. If a response is not approved, our system will approve it after 24 hours. Properties do have the option to opt-in to auto-approve responses as well. We have crafted responses, gotten approval, and published in as few as four hours from when the review was written!

    Who is writing the responses?

    We hire professional writers who are based in the U.S. Our Reputation Analysts work directly with our authors, review feedback from hotels and ensure responses fit with the hotel’s voice.

    Are the responses unique?

    Our responses are expertly tailored to the content of each review. We never copy and paste responses, and every review receives a unique response. Hoteliers can provide additional context and instruction. For example, you can tell us phrases you prefer to use for certain situations or tell us when some rooms are undergoing renovations so we can respond to reviews better.

    What is the price of the review response service?

    Pricing is based on the number of reviews your hotel typically receives, so the cost varies by property. We offer unlimited review responses to respond to all public reviews. Or, hoteliers can customize their package by star rating or review website.

    How do we approve the review responses?

    After we submit a response for review, a designated person at your property can edit the response, send us comments or revisions, and approve the response. To save time, you can set up auto-approval parameters. For example, you could auto-approve responses for 4 and 5-star reviews, but manually approve responses for 1-3-star reviews.

    What is sentiment analysis?

    Sentiment Analysis is a tool that helps hoteliers learn exactly how guests feel about their hotel. The report is useful because it tells you about the areas of your hotel to improve.

    Travel Media Group provides a sentiment report about 24 specific property topics. These 24 items include cleanliness, bathrooms, Wi-Fi, safety and more. The report shows the amount of positive, negative and neutral feedback on every feature of the property.

    Sentiment Analysis will help you prioritize improvements on the property that will have the greatest impact on your review ratings.