Customer

Testimonials

We strive to provide solutions to the unique business needs of our customers in the hotel industry. Our services help hotels take control of their online presence and earn more business online. Here’s what some of our partners have to say.

Featured Testimonials

Respond & Resolve™

Reputation Management

Social Media Management

Vanity Hotel Websites

Multi-Property Solutions

I was looking to partner with a company that could help increase our review ratings and volume of reviews, while also expanding our social media presence. I talked to a few different companies and was very happy I chose Travel Media Group. Our review scores have sky rocketed and we are getting more guest responses than ever before. We initially were ranked 14 out of 19 hotels in our market. Within 8 months we have reached the number 6 position. All of the positive feedback has directly impacted the most important thing, our bottom line. Please do yourself a favor and let Travel Media Group transform your guest feed back process, which will inevitably lead to increased revenues!

Anup Narsi

Quality Inn West Memphis

Travel Media Group has been doing a great job for us and we are delighted we have partnered with them. Their Reputation, Social Media, and Website solutions have helped us to increase revenue by providing convenient, and hands-off services. They continue to provide excellent client service making sure we are happy with our strategies and solutions. We look forward to continual progress within our competitive market. Thank you, TMG!

Tom White

Hawthorn Suites by Wyndham Naples

The Henderson was a re-branding concept where we took over an existing property which didn’t have the greatest reputation. The work that TMG performed was wonderful, we almost eliminated the previous brands profile and we grew our brand substantially. This turn-around was performed in the first year of us working with TMG. The following year we are up by 30% YOY. They control our website and social media, all requests that are asked for are updated within 24 hours. Our social media presence has grown by 46% since our inception with TMG.

That being said, we cannot underestimate the ‘other’ work that they do for us. As owner/operators we have an Inn to run as well as a very busy restaurant and we don’t always have the time to delve in to the world of social media as much as we would like to. Our representatives at TMG are always there to answer questions for us, even if it doesn’t belong in the realm of their responsibilities but they always find a solution for us or point us in the right direction as to who can. I consider TMG to be our partners in our Inn, we are growing our respective businesses together and we couldn’t be happier with our relationship.

Michael Gilligan

The Henderson

Respond & Resolve™

Our hotel has been working with the Respond & Resolve solution since they started the program. As the director of sales, I highly recommend this program for any hotel. We have seen our rating steadily increase through TripAdvisor and it helps to save me hours of work. I’ve worked with Travel Media for a few years and they have helped me build the reputation of my hotel. Nothing compares to the personal touch TMG provides! Director of Sales

Comfort Suites

Travel Media provides prompt, professional and personal replies to nearly all sources of guest comments. This service makes reputation management a breeze and saves lots of staff time. Our Reputation Analyst has absolutely become in tune with our hospitality culture, and never fails to provide outstanding service and responses. I highly recommend this service. Wade Michael

Quality Suites Royale Park Suites

Reputation Management

When we first started working with TMG, we had only used them for listing discount hotel coupons in their catalog. However, once we started using them for Listing Management, Reputation Management, Social Media presence, and their Web design, we wished we had worked with them on all of these things earlier!

Their customer support has been very accessible and helpful at every turn, as well as being flexible to meet the specific needs of our business. Utilizing the tools they offer has helped us to grow our business through a more effective social media presence; as well as being able to respond to reviews from multiple sites through a user-friendly central dashboard.

The Reputation Management has been invaluable in reaching and maintaining high rankings across different platforms, such as TripAdvisor, which is all too important in this highly competitive market where guests decisions weigh heavily on a properties ranking and their reputation. With the help of their website designers, our website has been improved and updated drastically, and is much easier for prospective guests to navigate, thus enhancing our property and our business.

We highly recommend working with the TMG team; they really are a total package in terms of the services, and their quality, that they offer to businesses in the travel and hospitality industry. David Long

Americas Best Value Inn & Suites, Lake George, NY

Travel Media has provided a platform to share with the travel world the success we’ve achieved at our property. The power of positive reviews has been the biggest reason that we’ve been able to double our revenue in less than 5 years. If you have a property that’s doing most everything right but can’t fill your rooms I highly recommend this program. It’s simple to integrate into your daily operation and the results are phenomenal! The ROI is the best I’ve seen in 25 years with everything else a distant second. Marco Gastelo

Kings Inn, San Diego

Travel Media has been a wonderful find for Croc’s Casino Resort. They brought a lot of focus to the marketing dept. On TripAdvisor we have gone from #7 to #5 in our town in 20 days!!!! They clearly had some expertise we were lacking. I feel like TMG is an extension of our marketing dept. They have gone above and beyond to help us in many different areas.

When they felt we weren’t making as much progress as possible they reached out to our entire staff to make it happen. They have been very generous with training and retraining when necessary. I feel like they are determined to make us successful. I am very grateful for Travel Media Group and would highly recommend making them a part of your team. Jennifer Hascall

Croc's Casino Resort

Reputation Management has helped me out tremendously! If it was not for Reputation Management, I would still be at the bottom of the list in hotel reputation. Reputation Management has helped improve my hotel reputation and has increased my business.

On TripAdvisor my city rankings used to be in the 90’s and now my property is in the 20’s in less than a year. Customers who would have never considered staying at my hotel are now booking online and calling me directly to book. Today everyone is reading online reviews before they decide whether they are going to make that booking. Thank you Reputation Management for improving my online reputation. Mitesh Patel

General Manager, San Jose, CA

Social Media

The entire Social Team at Travel Media Group has been extremely efficient and responsive to any and all of our needs. The support, ideas, and suggestions have been very welcome and have been proving to show results. If anyone is looking for a team that really understands a Social Media program I would highly recommend the team at Travel Media Group. Jim Mikolajczak

Best Western Plus Milwaukee Airport

We started using Travel Media Group to support our online social media accounts about 3 months ago. We have already seen an increase in likes and follows on Facebook, and people are more engaged than ever! Our hotel is looking forward to a continued partnership with TMG! Chrystie Barker

DoubleTree by Hilton Rochester

The Social Media Department, especially Andrew, has been a tremendous help on getting us in a place where we are confident with our information we are putting out online. We have seen a positive reaction to our input so far and we have increased our online presence, thanks to the Travel Media staff.

Our team really enjoys receiving the consumer reviews that Travel Media Group sends over to us, but also our Facebook is getting much more presence in a short amount of time than what we expected, and that is due to the Social Media staff staying on top of our account and keeping us informed on the progress. I would highly recommend Travel Media to any company that is needing assistance with their account. Angie Tucker

Hampton Inn & Suites Mulvane

Multi-Property Solutions

It is with great pleasure that I have the opportunity to recommend Travel Media Group for your companies Social Media and Listing Management services. I have worked very closely with Travel Media Group, particularly Kristina Mielke and have nothing but great praise for the company’s product and attentive services. The TMG Dashboard is a very user friendly service that saves an immense amount of staff time spent posting to several social sites at once.

Sand Hospitality has gone from utilizing TMG for Social Media only services at just a few of our hotels in larger markets, to adding our entire portfolio of hotels and expanding services to include Listing Management. Over the course of one year, our hotels Community Growth and Reach have exploded. There’s no other media that can touch that many impressions with so little invested.

Listing Management, although harder to track, ensures that when a user sees our product, they are seeing correct and consistent information and the TMG team does all this for us. Again, in a smaller company like ours, we cannot begin to manage the enormous number of listing sites out on the web. Well worth the investment for our company.

In closing, I could not say enough about what TMG has done for our organization. I especially appreciate the one-on-one help that Kristina and the rest of the TMG team has given me as I’ve needed them on several occasions to put together data for presentations I’ve given to brands such as Marriott and Carlson Hotel Group. The personal attention and commitment to our success is beyond expectation. Jason Mortland

Revenue Management/Operations, Sand Hospitality, LLC

Hotel Websites

Travel Media Group has definitely met our needs with regard to setting up and maintaining our interactive website. We now have the ability to take reservations through our website in conjunction with all of the other online travel agencies. Any changes or updates to our website are handled in a timely manner. They are an ideal company to promote the growth of our small business. Dirk Smith

Value Inn Motels, Oak Creek & Kenosha, WI

Travel Media Group team has worked on Hotel Melon Cordele website content development to increase the overall top-line revenues for the hotel, so far the results have been positive. It was a pleasure to work with Ms. Nalini. She is always willing to listen and make changes to website content accordingly. Sonny Mehta

Hotel Melon

Complete Hotel Marketing Solutions

I recommend these services to any hotel that wants to spend more time with direct customer service and let Travel Media group spend the time in getting our hotel out there on the world wide web. Travel Media Group offers an all-inclusive package that includes website building, social media marketing… and customer service that is outstanding. I could not have been as successful in the marketing at Vacationland Inn without them on our side. Also, key note they are very affordable. Thank you to the whole team at Travel Media Group. We appreciate you very much.

Leeanne Hewey

General Manager, Vacationland Inn & Conference Center

The Travel Media Team is actually one of the best agencies I have had the pleasure of working with.  They have helped tremendously to take some of the workload pertaining to any aspects of the internet off my shoulders.  The team is always keeping me informed on how we are improving on our website (which they put together for us and we could not be happier with),  Facebook, Twitter, etc.  They also filter my reviews and answer them for me as I don’t always have time to do daily. Every team member with Travel Media Group goes above and beyond my expectations.

I highly recommend the company, and look forward to many more years of service with them.

Renee Gurr

The Ponce St. Augustine Hotel

We receive reviews from guests that are posted on various websites. We are able to review what the customer is experiencing, give positive feedback to our staff or correct situations that may be less than our expectations. We know our managers see them because we forward them. In addition, TMG places stimulating posts on our FB page. We’ve grown our “likes” and guest involvement by these posts. It’s like having our own internet marketing company. Good partnership! Deborah Harrell

VP Sales & Marketing, Days Inn Natchez

I would like to thank Travel Media Group for the great job they are doing to help my revenue. Introducing us to the new digital technology that Travel Media Group is offering now and just making sure in general that we are getting the most out of their programs and technology. Deena Khatri

America’s Best Value Inn, Barstow, CA

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