How to respond when travelers call out your hotel online.
When a customer feels like they have been wronged by a company, they used to only be able to tell others about this through word of mouth. Today, it’s all too easy to click Share or Retweet on a post that an unhappy customer writes online. Before you know it, a business has been called out for hundreds or thousands of other potential customers to see. What do you do when someone calls out your hotel online? Learn how to respond and protect your reputation.