Reputation Management for Hotels

In August 2018, Facebook made significant changes to their business pages’ review section. While the overall review score, existing reviews and Reviews tab remain, guests are no longer able to leave a review with a 1- to 5-star rating. Instead, they answer a simple question: “Would you recommend this hotel?” In this blog article, you […]

Each year, review websites have more and more influence on how people make booking decisions. According to Travel Weekly, guests are also finding online reviews to be more credible than before. Online reviews have a definite impact on how travelers see hotels online and where they decide to stay. On TripAdvisor, the competition can be […]

Understanding What Guests Really Want With the number of online reviews from OTAs, TripAdvisor, and social media, it can be hard to pinpoint what exactly guests want. One guest might not enjoy the breakfast, while another gripes about the decor. On the flip side, it‰’s important to know what it is your hotel is doing […]

There is no argument that TripAdvisor is important in many traveler decisions. According to TripAdvisor, 79% of their users will read at least 6-12 TripAdvisor reviews before choosing a hotel.1 While TripAdvisor reviews are influential to its 455 million monthly active visitors, TripAdvisor is far from the only review website on the market.2

TripAdvisor recently announced to hoteliers that it would be changing the way website visitors browse accommodations. Currently, visiting TripAdvisor.com results in a default option to search for hotels in a city. Users can click the Vacation Rentals tab to find B&Bs and rentals, as seen below. Options under the Vacation Rentals tab vary by location, […]

TripAdvisor is shaking up their accommodation listings with some big changes that are having a serious effect on hoteliers. In the last two weeks, we have been watching an update to the ranking algorithm. This change is already majorly impacting many hotels across the country. According to TripAdvisor, review quality, quantity, and recency are key […]