COVID-19

54 – The Changing Traveler Experience: 2019 vs 2020

by | July 29, 2020 | COVID-19, Suite Spot: Hotel Marketing Podcast | 0 comments

In this episode of Suite Spot, Ryan Embree reflects on some of the post-pandemic effects of our everyday lives when it comes to travel. Ryan recounts the significant changes to the traveler experience of a hotel stay in summer 2019 versus summer 2020. He talks about how hoteliers have adapted their websites, social media, and […]

53 – Responding To COVID-19 Online Reviews

by | July 15, 2020 | COVID-19, Suite Spot: Hotel Marketing Podcast | 0 comments

In this episode of the Suite Spot, we discuss what to do when your hotel receives an online review related to the COVID-19 pandemic. Host, Ryan Embree, is joined by review response expert and Respond & Resolve™ Product Manager, Kristeena Seckinger, who walks us through which COVID-19 red flags to watch out for in your […]

Sustainability is Key in Hospitality Post COVID-19

by | July 13, 2020 | COVID-19, Resources | 0 comments

Sustainability in hospitality is a topic that has been debated for decades – as tourism grows in popularity worldwide, hoteliers are tasked with how to ensure their hospitality doesn’t have a negative impact on the environment. The industry has worked hard and made many positive strides over the last decade, especially as consumers become more […]

The 5-Star Experience in the Age of COVID-19

by | July 8, 2020 | COVID-19, Resources | 0 comments

The 5-star hotel experience in the age of COVID-19 could look very different from what both guests and hoteliers are used to. Sometimes referred to as the “new normal,” hoteliers need to be ready to evolve and adapt their hotel stay experience and set the right expectations as travelers return back to our hotel’s front […]

How to Respond to Negative Reviews About Cleanliness

by | July 7, 2020 | COVID-19, Resources | 0 comments

In the wake of the coronavirus, travelers are more discerning with cleanliness practices of all businesses, but hotels especially have come under watchful eyes. Guests may avoid discussing their concerns with you, taking their frustrations to online reviews. Writing a well-composed response to a negative review about cleanliness can seem difficult, but there are strategies […]

COVID-19 Roadmap to Recovery: Gaining a Competitive Advantage [Webinar]

by | July 2, 2020 | COVID-19, Webinars | 0 comments

Although the road seems long, every day that passes is one day closer to recovery and a promised “new normal.” As restrictions across the country begin to ease, we will see an appetite for travel that the industry has not experienced in a very long time. So how do we prepare our hotel for all […]

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