How to Respond to Negative Reviews About Cleanliness

by | July 7, 2020 | COVID-19, Resources | 0 comments

In the wake of the coronavirus, travelers are more discerning with cleanliness practices of all businesses, but hotels especially have come under watchful eyes. Guests may avoid discussing their concerns with you, taking their frustrations to online reviews. Writing a well-composed response to a negative review about cleanliness can seem difficult, but there are strategies […]

COVID-19 Roadmap to Recovery: Gaining a Competitive Advantage [Webinar]

by | July 2, 2020 | COVID-19, Webinars | 0 comments

Although the road seems long, every day that passes is one day closer to recovery and a promised “new normal.” As restrictions across the country begin to ease, we will see an appetite for travel that the industry has not experienced in a very long time. So how do we prepare our hotel for all […]

52 – Building Traveler Confidence for COVID Recovery

by | July 1, 2020 | COVID-19, Suite Spot: Hotel Marketing Podcast | 0 comments

In this episode of the Suite Spot, we turn our attention to COVID-19 hotel industry recovery and what hoteliers can do to build traveler confidence. Host Ryan Embree is joined remotely by Travel Media Group’s Director of Marketing, Anne Sandoval, to share best practices for increasing guests’ comfort level.

How to Manage Busy Holiday Weekends During COVID-19 at Your Hotel

by | June 22, 2020 | COVID-19, Reputation Management, Resources | 0 comments

In a time when states’ restrictions are easing and summer is around the corner, hoteliers need to do all they can to prepare for incoming travelers. During slower months, maintaining safe social distancing and thorough cleanliness procedures may have been easier, but it is more challenging when your hotel approaches full capacity. The question is: […]

51 – COVID Hotel Industry Trends With Jan Freitag

by | June 17, 2020 | COVID-19, Suite Spot: Hotel Marketing Podcast | 0 comments

In this special edition of the Suite Spot, we sit down with Senior Vice President of Lodging Insights at STR, Jan Freitag. Jan and his team at STR have been hard at work collecting and analyzing hotel data across the globe during the COVID-19 pandemic.

3 Ways To Raise Traveler Comfort Level Post COVID-19

by | June 5, 2020 | COVID-19, Resources | 0 comments

Several months into this global pandemic and the question remains: “When will occupancy levels recover?” Although the exact answer remains unclear, there are two major factors that are going to correlate with hotel occupancy on the road to recovery – time and traveler comfort level. As hoteliers, we could sit back and wait as travelers […]

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