How to Claim Your TripAdvisor Business Listing for Your Hotel

by | June 17, 2019 | Reputation Management

As a hotel owner or manager, it’s vital to manage your online presence.This is especially true when it comes to using TripAdvisor for business. By claiming and optimizing your TripAdvisor listing, you can provide essential property details to assist travelers in making their booking decision. With access to manage your TripAdvisor listing, you can:

  • Edit property details such as name, address and phone number
  • Update property amenities list to attract more travelers
  • Provide high-resolution photos of your hotel
  • Respond to guest reviews to manage guest feedback and expectations

When working with hotel clients, we’re often asked, “how can I list my business on TripAdvisor?” Follow the steps below to claim your hotel listing on TripAdvisor and gain access to these tools.

Before Getting Started with TripAdvisor for Business

  1. Log in to TripAdvisor.
    In order to claim a listing on TripAdvisor, you must already be logged in to a TripAdvisor account. If you don’t have an account, you should create one before getting started. 
  2. Have Identification Ready
    As part of the process, TripAdvisor will ask you to verify your identity. The easiest way to do this is to be on-property while claiming your listing. Make sure you have access to answer the phone number listed on the current hotel listing to verify your identity. As an alternative, you can use a credit card to verify your identity.

Is it Free to Advertise on TripAdvisor?

Business owners and operators can claim their TripAdvisor listing for free. There’s no TripAdvisor listing fee to use many of the listing features offered for hotels, including: updating your property information, uploading property photos, monitoring review performance, responding to reviews, and sharing positive reviews on your website. TripAdvisor also offers paid features like sponsored placement, instant booking options, and a premium Business Advantage listing, but you don’t need to pay anything to list your business on TripAdvisor.

For more information on how to market your hotel using TripAdvisor for business, read our free online guide.

Time needed: 5 minutes.

How to Claim Your TripAdvisor Listing

  1. Find Your Listing

    Go to TripAdvisor.com and search for your hotel property. Once you navigate to the hotel listing on TripAdvisor, confirm that the address of the property matches your hotel’s physical address. 

  2. Claim Your Listing

    Scroll to the very bottom of the TripAdvisor hotel listing, past the recent guest reviews. Locate the box that says “Is this your TripAdvisor Listing?” Click the link in the box that says “Claim Your Listing”.

  3. Confirm Your Property Details

    The screen will now display your property name and address. If this information is correct, click the orange “Claim Your Business” button. If this is incorrect, click “Find Another Listing” to locate the correct property. 

  4. Verify Your Identity

    TripAdvisor requires you to verify your identity to prevent people who aren’t associated with the property from editing your listing. You can opt to verify your identity by phone or by credit card. We recommend verifying by phone. TripAdvisor will call the property phone number with a verification code.

  5. Confirm the Phone Number

    Confirm the hotel phone number, add an optional extension, and click the orange “Call Me Now” button. 

  6. Submit Verification Code

    Pick up the hotel phone to receive the TripAdvisor verification code. Write down the verification code and type it into the box provided. Next, click the orange “Submit Code” button.

  7. Update Your TripAdvisor Profile

    Now that you have access to your hotel listing, you can optimize your listing with details about your hotel. To update your property information click “Manage Listing,” or to update your hotel photos click “View Media Suite.” From your account you can also view analytics, manage reviews and more.

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