Of all the guest feedback tools that hoteliers have access to, post-stay surveys are among the most insightful. Through them, guests can provide honest feedback about aspects of their stay in an efficient way, and hoteliers can use the data from each survey to further refine and improve their hotel experience. There are various methods hoteliers can use to get the right insights and boost survey completion.

In this white paper, we discuss:

• Types of questions to ask your guests
• Ways to apply your hotel’s branding to a survey
• Email marketing advice to boost survey completion rates

Travel Media Group’s Reputation Management solution includes a guest feedback program that helps you efficiently create and send guest surveys. Our TMG OneView® platform has reporting capabilities that easily compile guest sentiment data for hotels to understand how travelers feel about your property at a glance. Visit our services page for more information and reach out to us for a consultation that connects you with the perfect services for your hotel, management group, or brand.

 

Read the White Paper:

Customizing a Post-Stay Survey for Your Guests