Read More Posts from TMG Staff Members
How to Rise and Shine Above the “Basic Breakfast” Review
Few guest comments frustrate hotel operators more than seeing the words “basic breakfast” appear in a review. The challenge is that “basic” rarely means the breakfast was bad. In most cases, guests aren’t complaining about the quality or...
Elevate Your Front Desk With These 3 Micro-Gestures
Our TMG response team is experts at responding to guest feedback because we are experts in hospitality. Before working with Travel Media Group, the industry’s leading premium reputation solution provider, we were standing behind front desks, and we were guests...
5 Ways to Optimize Your Post-Stay Survey Strategy
Of the many TMG solutions, your Reputation Influence strategy (also known as our “post-stay survey”) is the hidden gem of TMG Reputation Management strategies. Designed to keep negative comments private and redirect positive feedback to public third-party sites, if...
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