Hotel Marketing Resources

Halloween is not the only frightful thing happening this month. The repercussions of abandoning your online guest reviews are even more haunting. The hospitality industry is thriving and healthy, which means hoteliers can expect an ample supply of online guest reviews. This is no trick, and if you neglect your online guest reviews, there are […]

Watch the Webinar: When a guest writes a review on your hotel and takes time out of their day to provide you with feedback, the property should respond. It is only fitting to dedicate time from your day as the reviewer did from theirs. Writing a considerable and proper response to a guest review takes […]

It is frustrating when you come across a negative review written about your hotel. Your first reaction might be to defend your reputation and immediately find fault with the reviewer. However, this is not the correct way to handle the situation. The best way to address a negative online guest review is to turn it […]

People all over the world are enjoying the flourishing state of international travel and all the wonderful consequences that come with it. With fewer restrictions being placed on travelers as they circle the globe, international travel is back and better than ever. For hotels, this means a perfect opportunity to interact with and capture a […]

The first installment of Hospitality Trailblazers on the Suite Spot podcast with Marketing Director/Host Ryan Embree, featuring President of Coakley & Williams and SVP of Business Development at Hotel Equities, Mark Williams! These two discuss everything from the origin story of Coakley & Williams, navigating the new landscape of the hospitality industry, and what is […]