How to Respond to Reviews about Food

by Brandon Bell | Aug 22, 2023 | Hotel Marketing Resources

One of the best parts of any trip and experience is undoubtedly food. Breakfast, lunch, dinner, or little snacks in between meals excite and comfort travelers whenever they stay at hotels. Responding to reviews about food centers around properly setting expectations...

How to Respond to Reviews About Price

by Brandon Bell | Aug 18, 2023 | Hotel Marketing Resources

Price is a very significant yet sensitive topic for many travelers. Receiving online guest reviews related to this subject is common, and these reviews need the utmost attention and consideration when writing a response to them. Remember that there is a correct way to...

How to Respond to Reviews about Amenities

by Brandon Bell | Aug 10, 2023 | Hotel Marketing Resources

Amenities are a staple of any hotel or resort. Travelers love knowing what on-site facilities they can experience and enjoy during their stay, such as a fitness center, spa, or complimentary Wi-Fi. These features increase bookings and guest satisfaction if delivered...

Responding to Guest Satisfaction Surveys: Best Practices and Tips [Webinar]

by Brandon Bell | Aug 4, 2023 | Hotel Marketing Resources

An effective guest satisfaction survey strategy is critical for hoteliers and their properties. These surveys capture valuable data from guests, giving property owners and managers great insight into what their patrons say about their hotels. However, responding to...

Top 4 Ways Hoteliers Can Get the Upperhand on Short-Term Rental Companies

by Brandon Bell | Jul 27, 2023 | Hotel Marketing Resources

The competition is only becoming more intense between hoteliers who operate traditional hotels and property owners who provide short-term rental services. With guests continuously looking to find more ways to save money during their travels, short-term rental...