Social Listening 101 – Join the Conversation [Webinar]

by Ryan Embree | Mar 31, 2021 | Hotel Marketing Resources

Social Media has given new meaning to the popular phrase “word of mouth.” In 2021, travelers are constantly mentioning, tagging, and talking about your property online. There are so many unique ways that travelers discuss your hotel on social media platforms,...

71 – Why Post-Stay Guest Surveys Are Essential

by Ryan Embree | Mar 24, 2021 | Hotel Marketing Resources

In this episode of the Suite Spot, we explore the importance of post-stay surveys for hotels. Host Ryan Embree is joined by Product Director and head of Travel Media Group’s reputation solutions, Patrick O’Brien, to discuss why the feedback uncovered in these surveys...

70 – Tips for Hotels Going LIVE on Social Media

by Ryan Embree | Mar 10, 2021 | Hotel Marketing Resources

In this episode of the Suite Spot, we share a beginner’s guide for hoteliers live streaming on social media. Host Ryan Embree gives some ideas for topics hotels can use when going live, and best practices to keep in mind when recording. Ryan talks through some of the...

Responding to Online Reviews Post-COVID-19 for Hotel Owners & Managers [Webinar]

by Ryan Embree | Feb 26, 2021 | Hotel Marketing Resources

COVID-19 has brought many fundamental changes to the hotel industry, including the way hoteliers respond to reviews online. Amid the pandemic, review responses are a vital outlet for communicating with guests to instill confidence about your property. For hotel owners...

69 – Client Success & Hotel Recovery Post-COVID-19

by Ryan Embree | Feb 24, 2021 | Hotel Marketing Resources

In follow up to an episode produced in early 2020, this episode of the Suite Spot discusses the relationship with Travel Media Group’s Client Success Team and Hotel Recovery Post- COVID-19. Host Ryan Embree is joined by Client Success Team Lead Aislynn Roberts to...