Travelers continue to provide feedback on their hotel stays and guest experiences through writing online reviews. These guest reviews contain gems of valuable information called guest sentiment data. These pieces of data are specific components of a guest review that...
As guest reviews continue to define a hotel’s reputation, it is apparent that prioritizing review response time can lead to a significant increase in the overall score. When a guest leaves a review on a review site like Google Reviews or TripAdvisor, responding...
In this episode of the Suite Spot Podcast, host and TMG Marketing Director, Ryan Embree and Chief Technology Officer, Jason Lee, tackle how guest satisfaction surveys impact a hotel’s operations and influence overall bookings. From topics such as what questions to ask...
LinkedIn is a great social platform for building your professional network, engaging with career-focused social content, and learning from various experts in their respective industries. The website also provides several helpful resources for hoteliers, such as...
Finding innovative ways to go viral can be a very unique and lengthy process for hoteliers. After all, social media is a vast landscape that changes rapidly with a multitude of content for viewers. Many hoteliers do not know what trends to look for or where to find...