Over the course of the last few decades, hotels have slowly integrated technological solutions to their accommodations. At first, most of these changes were meant to enhance the guest experience: for example, providing a simpler method for guests to check in via their...
Every hotelier knows that online reviews are the best way to bring more attention to your hotel and earn valuable bookings. Reviews serve as reliable firsthand experiences to curious guests wanting to learn more about what a stay at your property might look like....
To succeed in a constantly changing market, hoteliers need to keep an eye on what’s trending and how travelers are finding their way to hotels – that way, they can develop a content strategy to directly capture the needs of travelers. These various consumer needs can...
In this episode of the Suite Spot, we discuss what to do when your hotel receives an online review related to the COVID-19 pandemic. Host, Ryan Embree, is joined by review response expert and Respond & Resolve™ Product Manager, Kristeena Seckinger, who walks us...
Sustainability in hospitality is a topic that has been debated for decades – as tourism grows in popularity worldwide, hoteliers are tasked with how to ensure their hospitality doesn’t have a negative impact on the environment. The industry has worked hard and made...