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The Main 4 Objectives of Responding to Online Guest Reviews
You may wonder why responding to online guest reviews is so important as a hotelier. Responding to guest reviews not only builds your online reputation but also does much more. Review response writing is an excellent exercise to practice. When you do it enough, the...
The Scary Consequences of Ghosting Your Online Guest Reviews
Halloween is not the only frightful thing happening this month. The repercussions of abandoning your online guest reviews are even more haunting. The hospitality industry is thriving and healthy, which means hoteliers can expect an ample supply of online guest...
103 – TMG Hospitality Trailblazers: Pete Sams
Travel Media Group’s Hospitality Trailblazers podcast series is going full speed ahead! Marketing Director and Host of the Suite Spot Ryan Embree sits down with a very special guest, Chief Operating Officer of Davidson Hospitality Group, Pete Sams! In this episode,...
The Secret Recipe for a Perfectly Crafted Review Response
Watch the Webinar: When a guest writes a review on your hotel and takes time out of their day to provide you with feedback, the property should respond. It is only fitting to dedicate time from your day as the reviewer did from theirs. Writing a considerable and...
5 Ways to Turn a Negative Review into a Positive
It is frustrating when you come across a negative review written about your hotel. Your first reaction might be to defend your reputation and immediately find fault with the reviewer. However, this is not the correct way to handle the situation. The best way to...
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