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For over 30 years, Travel Media Group has been an industry-leading provider of hotel marketing and advertising services to hospitality professionals across the country. Read our hotel marketing blog to stay up to date on social media trends, online review response tips, the newest research on search and SEO, and much more.

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With hotels receiving a plethora of online guest reviews daily, writing a response to each review is strongly recommended. The benefits of responding to online reviews include guest loyalty, repeat business, better hotel reputation, and a clear understanding of guest feedback. All of these elements are critical to improving not only your hotel’s digital presence […]

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ROI is normally emphasized based on revenue or other signs of financial success. However, how does one measure the undeniable impact of increasing brand awareness or lack of? Even without a quantifiable number, the effect brand awareness has on a hotel is immense. Travelers from around the globe are inspired and captivated by engaging social […]

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Join Suite Spot host and TMG Director of Marketing, Ryan Embree as he talks with the Senior Vice President, Luxury Division, The Unbound Collection by Hyatt, Ashish Verma in our new TMG Spotlight series to give listeners a lavish perspective on hospitality and how the rich history of The Chatwal, New York sets the gold […]

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During peak travel seasons, such as the summer or the holidays, hoteliers experience strong booking numbers from travelers. But what about the times of the year that see a sudden decrease in demand and room occupancy slowdown? Well, to prepare for those moments and prevent as much slowdown as possible, it is imperative to build […]

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Join Suite Spot Host, Ryan Embree, as he and Chief Technology Officer,Jason Lee, break down the insights and data collected in the 2nd edition of our TMG Summer Guest Sentiment Report on the podcast. This episode contains valuable information for hoteliers looking to make better operational and strategic decisions for their hotels as the end […]

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This summer season has been absolutely scorching, with millions of online hotel reviews containing vast amounts of guest feedback to guide hoteliers on what travelers felt and said about their summer travels. In the second edition of our Summer Guest Sentiment Report, we analyzed over 1.6 million guest reviews that contained 7 million guest sentiment […]

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Safety and cleanliness continue to be extremely important as travelers’ standards for clean hotel conditions rise. Even though the hospitality industry is a few years removed from the notorious COVID-19 pandemic, guests have even higher expectations for hoteliers to meet. This may seem like a tough hill to climb, but it is much easier than […]

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Our latest and greatest TMG Hospitality Trailblazers episode features the President and CEO of AD1 Global, Daniel Berman! Join Suite Spot host, Ryan Embree, as he and Daniel discuss some very eye-opening hospitality subjects prevailing in the industry and give insights into how hoteliers can effectively navigate the landscape.  And so much more! Suite Spot […]

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One of the best parts of any trip and experience is undoubtedly food. Breakfast, lunch, dinner, or little snacks in between meals excite and comfort travelers whenever they stay at hotels. Responding to reviews about food centers around properly setting expectations on what guests can look forward to when they arrive. Travelers have different tastes, […]

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Price is a very significant yet sensitive topic for many travelers. Receiving online guest reviews related to this subject is common, and these reviews need the utmost attention and consideration when writing a response to them. Remember that there is a correct way to respond to reviews on price when they are negative and positive. […]

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Amenities are a staple of any hotel or resort. Travelers love knowing what on-site facilities they can experience and enjoy during their stay, such as a fitness center, spa, or complimentary Wi-Fi. These features increase bookings and guest satisfaction if delivered correctly. Amenities also tend to be frequently mentioned in online guest reviews, where travelers […]

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An effective guest satisfaction survey strategy is critical for hoteliers and their properties. These surveys capture valuable data from guests, giving property owners and managers great insight into what their patrons say about their hotels. However, responding to guest satisfaction surveys (GSS) can be tricky if one is not familiar with the best practices on […]

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The competition is only becoming more intense between hoteliers who operate traditional hotels and property owners who provide short-term rental services. With guests continuously looking to find more ways to save money during their travels, short-term rental providers appear more attractive as they typically are less expensive than conventional hotels. So how can hotels and […]

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Summertime sees some of the highest volumes of travel during the year. People from all around the globe make exciting travel plans in search of new destinations and adventures throughout this hot season. This means it is the peak season for hoteliers to capture traveler bookings and drive revenue while properly managing guest feedback. Guest […]

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Podcast host Ryan Embree welcomes the newest addition to the TMG Hospitality Trailblazers series, Mauri Berry, Vice President of Marketing & Digital Strategy at Remington Hospitality!  During this episode, listeners can expect to learn a plethora of valuable and exciting insights and takeaways that encompass current trends in the hotel industry, such as technology advancement, […]

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Instagram continues to be an absolute juggernaut in the social media landscape. Despite fierce competitors emerging what seems like every other year, with examples like TikTok and Threads, Instagram remains the content king. Businesses are constantly vying for guests’ attention every day and trying to discover innovative ways to make the process easier and quicker […]

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Join Suite Spot Host, Ryan Embree, as he covers the top 5 takeaways from the inaugural event of The Hospitality Show presented by Questex and the AHLA. Suite Spot Podcast · 115 – The Hospitality Show: 5 Key Takeaways Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition […]

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Hoteliers continually search for better ways to interact with guests and improve traveler feedback strategies. When it comes to different methods of collecting guest feedback, some of the most common include: Post-Stay Surveys Social Media  Word-of-Mouth Online Reviews All four options are excellent choices and contain their strengths and weaknesses in accurately capturing what travelers […]

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Summer travel is in full swing, and now is the time to implement effective strategies to help your hotel properties capture as many summer bookings as possible. When it comes to the best ways to do this, it all comes down to your digital presence and online marketing initiatives. This summer, the key areas to […]

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Coming across an online guest review with no content can be an interesting discovery for many hoteliers. It is very common for hotels who respond to their reviews to feel inclined to respond to reviews with no words. This practice can be tricky, and deciphering when you should or should not respond comes down to […]

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