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For over 30 years, Travel Media Group has been an industry-leading provider of hotel marketing and advertising services to hospitality professionals across the country. Read our hotel marketing blog to stay up to date on social media trends, online review response tips, the newest research on search and SEO, and much more.
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Our latest and greatest TMG Hospitality Trailblazers episode features the President and CEO of AD1 Global, Daniel Berman! Join Suite Spot host, Ryan Embree, as he and Daniel discuss some very eye-opening hospitality subjects prevailing in the industry and give insights into how hoteliers can effectively navigate the landscape. And so much more! Suite Spot […]
One of the best parts of any trip and experience is undoubtedly food. Breakfast, lunch, dinner, or little snacks in between meals excite and comfort travelers whenever they stay at hotels. Responding to reviews about food centers around properly setting expectations on what guests can look forward to when they arrive. Travelers have different tastes, […]
Price is a very significant yet sensitive topic for many travelers. Receiving online guest reviews related to this subject is common, and these reviews need the utmost attention and consideration when writing a response to them. Remember that there is a correct way to respond to reviews on price when they are negative and positive. […]
Amenities are a staple of any hotel or resort. Travelers love knowing what on-site facilities they can experience and enjoy during their stay, such as a fitness center, spa, or complimentary Wi-Fi. These features increase bookings and guest satisfaction if delivered correctly. Amenities also tend to be frequently mentioned in online guest reviews, where travelers […]
An effective guest satisfaction survey strategy is critical for hoteliers and their properties. These surveys capture valuable data from guests, giving property owners and managers great insight into what their patrons say about their hotels. However, responding to guest satisfaction surveys (GSS) can be tricky if one is not familiar with the best practices on […]
The competition is only becoming more intense between hoteliers who operate traditional hotels and property owners who provide short-term rental services. With guests continuously looking to find more ways to save money during their travels, short-term rental providers appear more attractive as they typically are less expensive than conventional hotels. So how can hotels and […]
Summertime sees some of the highest volumes of travel during the year. People from all around the globe make exciting travel plans in search of new destinations and adventures throughout this hot season. This means it is the peak season for hoteliers to capture traveler bookings and drive revenue while properly managing guest feedback. Guest […]
Podcast host Ryan Embree welcomes the newest addition to the TMG Hospitality Trailblazers series, Mauri Berry, Vice President of Marketing & Digital Strategy at Remington Hospitality! During this episode, listeners can expect to learn a plethora of valuable and exciting insights and takeaways that encompass current trends in the hotel industry, such as technology advancement, […]
Instagram continues to be an absolute juggernaut in the social media landscape. Despite fierce competitors emerging what seems like every other year, with examples like TikTok and Threads, Instagram remains the content king. Businesses are constantly vying for guests’ attention every day and trying to discover innovative ways to make the process easier and quicker […]
Join Suite Spot Host, Ryan Embree, as he covers the top 5 takeaways from the inaugural event of The Hospitality Show presented by Questex and the AHLA. Suite Spot Podcast · 115 – The Hospitality Show: 5 Key Takeaways Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition […]
Hoteliers continually search for better ways to interact with guests and improve traveler feedback strategies. When it comes to different methods of collecting guest feedback, some of the most common include: Post-Stay Surveys Social Media Word-of-Mouth Online Reviews All four options are excellent choices and contain their strengths and weaknesses in accurately capturing what travelers […]
Summer travel is in full swing, and now is the time to implement effective strategies to help your hotel properties capture as many summer bookings as possible. When it comes to the best ways to do this, it all comes down to your digital presence and online marketing initiatives. This summer, the key areas to […]
Coming across an online guest review with no content can be an interesting discovery for many hoteliers. It is very common for hotels who respond to their reviews to feel inclined to respond to reviews with no words. This practice can be tricky, and deciphering when you should or should not respond comes down to […]
Guest sentiment data continues to provide hoteliers with insightful and valuable information that they can harness to position their hotel properties better. By learning what travelers say and feel about their hotel stays during spring, hotels and hotel management companies can better align their digital strategies for the busy summer season. Through analyzing over 1.7 […]
Uncover valuable and actionable insights from this year’s Spring Guest Sentiment Report. With data collected from millions of online guest reviews and over 7 million sentiment tags, the 2nd edition of our annual spring report includes key takeaways that allow hoteliers to make more informed decisions. This whitepaper provides transparency into what travelers are saying […]
Join Suite Spot podcast host, Ryan Embree as he welcomes the President of Questex, Alexi Khajavi, as an official TMG Hospitality Trailblazer! These two hospitality-focused individuals discuss some incredible travel and tourism subjects in this episode, giving viewers great insight into the industry’s current state. This episode is full of content from conversations regarding trends […]
Travel Media Group is thrilled to announce the release of our 2023 Media Kit! With over 40+ years of exclusively serving the hotel industry, this kit will give hoteliers a clear understanding of who we are and what makes TMG the acknowledged industry leader in guest feedback management and online reputation for hotels. View: 2023 […]
Travelers continue to provide feedback on their hotel stays and guest experiences through writing online reviews. These guest reviews contain gems of valuable information called guest sentiment data. These pieces of data are specific components of a guest review that mentions an aspect of the hotel, such as cleanliness, housekeeping, amenities, etc. The purpose of […]
As guest reviews continue to define a hotel’s reputation, it is apparent that prioritizing review response time can lead to a significant increase in the overall score. When a guest leaves a review on a review site like Google Reviews or TripAdvisor, responding promptly can lead to a quicker resolution for dissatisfied guests or solidify […]
In this episode of the Suite Spot Podcast, host and TMG Marketing Director, Ryan Embree and Chief Technology Officer, Jason Lee, tackle how guest satisfaction surveys impact a hotel’s operations and influence overall bookings. From topics such as what questions to ask in a guest satisfaction survey to how they shape your hotel’s bottom line, […]
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